Last updated: October 7, 2026
Phibo Industries takes the protection of your personal data seriously. This privacy policy explains what data we process, why, for how long, with whom we share it, and what rights you have. We process your data in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy law.
The data controller is Phibo Industries BV, A.Z. Nieuwe Pontstraat 23, 9600 Ronse, Belgium. Enterprise number BE 0445.931.566. Phone +32 55 21 98 99, email sales@phibo.be.
For any privacy question, you can contact our privacy contacts, Pieter Haers and Pauline Bourdeaud'hui, by email at sales@phibo.be, by phone at +32 55 21 98 99, or by mail at Phibo Industries BV, A.Z. Nieuwe Pontstraat 23, 9600 Ronse, Belgium.
This privacy policy applies when you:
| What | Which data | Purpose | Legal basis |
|---|---|---|---|
| Inquiries and quotes | Name, company, job title, VAT number, email, phone, and your question | Answering your question, preparing and following up on a quote | Pre-contractual steps at your request, or our legitimate interest in answering questions |
| Customers and suppliers | Contact details, order, delivery and billing data, service history | Delivery, installation, maintenance, invoicing, accounting | Performance of the contract and legal obligations |
| Newsletter | Email address, possibly name, open and click data | Keeping you informed about new machines, applications and news | Your consent, which you can withdraw at any time |
| B2B prospecting | Name, job title, company, business contact details | Contacting companies that may benefit from our offering | Our legitimate interest (see below) |
| Job applications | Resume, cover letter, contact details, interview notes | Assessing your application | Pre-contractual steps at your request; your consent if we keep your application for future openings |
| Website visits | IP address, browser, device, pages viewed | Security, statistics and identifying visiting companies | Legitimate interest for security; your consent for analytics and marketing cookies |
We never ask for more data than we need for the purpose, and we do not process sensitive data, such as health data. You are not required to provide us with data. Without contact details, however, we cannot handle your question or quote request, and without order and billing data, we cannot perform a contract.
Phibo Industries is a B2B company. We sometimes contact professionals by email, phone, or LinkedIn when we reasonably believe their company may benefit from our solutions. For this, we only use business data: name, job title, company, and business contact details.
This data comes from public sources, such as company websites, LinkedIn, and the Belgian Crossroads Bank for Enterprises, and from specialized providers of company data. If you visited our website after accepting marketing cookies, that visit may also be recognized at the company level (see the Cookie Policy).
We rely on our legitimate interest in making our offering known to companies for which it is relevant. Every message states who we are, where we obtained your data, and a link to this privacy policy, and you can always let us know that you no longer wish to be contacted. We will then add you to a suppression list and will not contact you again.
If you subscribe to our newsletter, we only use your email address to send it to you. Our emails contain a small tracking pixel that shows whether an email was opened and which links were clicked. This helps us improve our newsletter. Every newsletter contains an unsubscribe link. After you unsubscribe, you will not receive anything further.
We never sell or rent your data. We only share it where necessary with:
Some service providers, such as Google and Microsoft, may process data outside the European Economic Area, for example in the United States. In that case, we only work with parties that provide an adequate level of protection: companies certified under the EU-U.S. Data Privacy Framework, or on the basis of the European Commission's standard contractual clauses.
| Data | Retention period |
|---|---|
| Inquiries and quotes without an order | 3 years after the last contact |
| Customer and supplier data, invoices | For the duration of the relationship, then 10 years (statutory accounting obligation and warranty) |
| Newsletter | Until you unsubscribe |
| Prospecting data | Up to 2 years after the last contact, or until you tell us you no longer wish to be contacted. We then keep only what is needed to make sure we do not contact you again. |
| Job applications | Until the end of the selection process. With your consent, up to 1 year for future openings. |
| Cookies | See the periods in the Cookie Policy |
We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. These include secure connections (https), passwords and two-factor authentication, access limited to employees who need the data, and agreements with our processors.
You have the following rights regarding your personal data:
You can exercise your rights free of charge by emailing sales@phibo.be. We respond within one month. We only ask for additional proof if we have reasonable doubts about your identity.
Phibo Industries does not make decisions about you based solely on automated processing.
If you are not satisfied with how we handle your data, please contact us first. We are happy to work with you to find a solution. You also always have the right to file a complaint with the supervisory authority:
Belgian Data Protection Authority · Rue de la Presse 35 / Drukpersstraat 35, 1000 Brussels · +32 2 274 48 00 · contact@apd-gba.be · www.dataprotectionauthority.be
Which cookies our website uses, and how to change your choice, is explained in our Cookie Policy. The terms of use of the website are set out in our Disclaimer.
We update this privacy policy when our operations or the law change. The version published on this page is the version in force. In the event of significant changes, we will inform you where possible.